Customer Service
If you have any questions about your purchase or order, you are always welcome to write or call us – our phone is open on weekdays from 8:00 to 16:00. You are also always welcome to visit our Meqqusaalik flagship store.
Phone: +299 862 400
E-mail: [email protected]
Delivery
Where do you deliver to?
We deliver to all recidences in Greenland.
How do you deliver?
Tusass is responsible for handling and delivering all shipments. You can always track your package by entering your shipment number in the Track & Trace service at Tusass here.
My package has been shipped, but has not arrived?
It may take up to 24 hours before your package is visible on the Tusass website.
If the item has not arrived at the expected time, please contact Tusass here.
RETURNS AND RIGHT OF WITHDRAWAL
I need to return my item – what should I do?
If the product does not fit in size, style, or colour, you are always welcome to return it and receive a refund.
See here, how to return your Meqqusaalik product.
Can I cancel my purchase?
According to the Consumer Contracts Act, you have a 14-day right of withdrawal after receiving the item. The withdrawal period expires 14 days after the day you received your item or it arrived at the delivery location.
Do I have to pay for the shipping myself if I cancel my purchase?
Yes, you must cover the costs yourself when returning an item.
Can I return my item at Meqqusaalik’s flagship store in Sisimiut?
Yes, you can always go to the Meqqusaalik flagship store in Sisimiut with the item you wish to return. Just remember to bring your order receipt or store receipt.
When and how will I get my money back?
We will refund your payment no later than 30 days from the date we have received your notice of withdrawal and your returned item. We will refund the amount using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In the event of a loss in value for which you are liable, the amount will be deducted from the refund.
Orders
How do I know that my order has gone through?
When you shop on Meqqusaalik.gl, the stock balance is checked twice: once when the product is added to the basket, and again when the order is confirmed. We do our best to always display the correct stock levels, but in some cases there may be discrepancies between the displayed stock status and the actual stock. This is because not all pages are updated at the same interval, which means you may occasionally be unable to complete a purchase.
COMPLAINTS / WARRANTY CLAIMS
How do I make a complaint?
You can file a complaint about a product either by visiting the Meqqusaalik flagship store in Sisimiut or by sending an email to customer service at [email protected]. Please describe the complaint and, if possible, attach pictures of the product and the defects or issues. We will then review the complaint and get back to you as soon as possible.
DISCOUNT CODE OR GIFT CARD
How do I use a discount code or a gift card?
You must enter your discount code or gift card code at the top of the page where you provide your contact information and payment details. The discount will then be applied automatically.
